Case Study: P.F. Chang's cuts fulfillment issues by 42% with Cartwheel

P.F. Chang’s cuts fulfillment issues by 42% with Cartwheel

P.F. Chang's, a national Asian-inspired restaurant brand, faced a challenge with its high-priority catering deliveries across multiple channels. Using third-party couriers led to inconsistent handling and limited visibility, with any missteps negatively impacting the brand. P.F. Chang's sought to bring this delivery in-house but needed a solution that could justify the cost and complexity. They turned to the vendor Cartwheel for a solution.

By implementing Cartwheel's platform to dispatch, track, and manage its own drivers, P.F. Chang's gained full control over its delivery experience. The solution included branded real-time tracking and AI-driven dispatch. This resulted in a 42% reduction in fulfillment issues, higher customer satisfaction, more repeat orders, and better driver retention. For P.F. Chang's, the benefits gained from using Cartwheel clearly justified the investment in self-delivery.

P.F. Chang’s