Case Study: Jason's Deli achieves consistent, scalable delivery across 242 locations with Cartwheel

Jason's Deli streamlines delivery across 242 locations with Cartwheel

Jason's Deli, a restaurant chain focused on quality service, faced the challenge of maintaining consistent delivery quality across its 242 corporate and franchise locations. Each location managed its own orders and drivers, making it difficult to hold service quality steady at scale. To solve this, they partnered with Cartwheel to automate and optimize their delivery operations.

Cartwheel implemented a fully automated delivery management system that integrated with Olo for online ordering and ezCater for catering. This provided a single platform supporting in-house, hybrid, and third-party delivery models, all managed through the Cartwheel Driver App. The results included a driver rating exceeding 4.7, more on-time deliveries driving repeat business, and streamlined operations that reduced the workload on store teams.

Jason's Deli