Case Study: California Chicken Cafe cuts daily dispatch time and boosts on-time delivery with Cartwheel

California cuts daily dispatch by 3 hours and lifts on-time delivery 24% with Cartwheel

California Chicken Cafe, a family-owned quick-service restaurant group, faced a challenge with its delivery operations due to a legacy auto-dispatch system that failed to optimize routes. This resulted in managers spending approximately three hours every day on manual order assignment, pulling them away from managing the kitchen and staff during busy lunch and dinner rushes. They partnered with vendor Cartwheel to implement its AI dispatch solution.

Cartwheel's AI dispatch automation replaced the manual work, utilizing best-in-market routing algorithms and hybrid routing features to automatically assign orders to top drivers. This solution saved the restaurant three hours of manual dispatch daily, improved on-time delivery rates by 24%, and contributed to a 10% revenue boost from increased repeat orders, allowing managers to refocus on kitchen operations.

California