Case Study: Crowdx achieves real-time, scalable telecom customer insights with CARTO

Crowdx: Analyzing Big Data For Even Bigger Customer Returns

Crowdx is a telecommunications analytics firm that uses crowdsourced mobile data to measure real customer experience across networks. Telecom operators struggle to see true end-user quality—drive tests are costly and network-node data is limited—so Crowdx was asked to provide clearer, timely insights for planning, optimization and competitive benchmarking.

Crowdx built an interactive, location-intelligent dashboard powered by CARTO with real-time layers, scalable APIs and hexagon-based visualizations to display metrics like signal strength, availability, speeds and app performance. The solution processes over 300 million records, accelerates implementation, reveals patterns not visible in traditional reports, and enables faster, data-driven decisions for network maintenance, optimization and market benchmarking.

Crowdx

Ori Goshen

Co-Founder, VP R&D