Case Study: Riot Games reduces incident response time with Cartisien

Riot Games cuts incident response to 1m15s with Cartisien

Riot Games faced a significant challenge in managing user permissions across its 130 global data centers. Without a centralized system, their DevOps team was forced to manually log into individual servers, which was an inefficient and daunting process that hindered their ability to ensure smooth operations.

Cartisien provided an elegant solution by creating a centralized web service with a customized REST API. This platform gave DevOps a single access point for a comprehensive overview of user data and easy management of accounts and permissions. The solution implemented by Cartisien dramatically reduced the average incident response time to just 1 minute and 15 seconds, effectively eliminating a major operational bottleneck.

Riot Games