Case Study: Hello Patient improves healthcare communication with Cartesia

Hello Patient Chooses Cartesia to Transform Healthcare Communication

Hello Patient, a company that provides managed communication services for healthcare providers, faced the challenge of handling massive volumes of patient phone calls, which created significant operational overhead and stretched support staff thin. Their legacy systems struggled with slow response times, unnatural voice quality, and an inability to handle complex, unstructured patient conversations. They chose Cartesia and its Sonic text-to-speech technology to build a conversational AI solution that could meet the stringent requirements of healthcare communication.

By implementing Cartesia's Sonic, Hello Patient gained an industry-leading voice AI with ultra-low latency and realistic, human-like voices that improved patient interactions. The solution provided the necessary accuracy for pronouncing complex information and full HIPAA compliance. The results included a potential 13% reduction in support costs, improved conversion rates on inbound calls, and the optimization of staff to focus on higher-value tasks. Cartesia's technology was integral to Hello Patient's successful launch and seed funding.

Hello Patient

Alex Cohen

Co-Founder and CEO