Case Study: Forethought achieves faster, more natural customer service voice AI with Cartesia Sonic

Forethought partners with Cartesia to transform 1 Billion+ customer service calls per month

Forethought, a customer service AI company, was challenged with building a voice-based AI agent that could handle over a billion monthly interactions. They needed a text-to-speech solution capable of producing natural, empathetic, and emotionally responsive conversations to fully resolve customer issues without the robotic tone and latency of traditional systems.

By partnering with Cartesia and implementing its Sonic voice AI, Forethought gained a low-latency, high-quality solution that delivers dynamic and empathetic speech. This integration allowed them to enhance customer trust and engagement at a massive scale, contributing to a 30% increase in customer deflection rate within the first nine months of use.

Forethought

Sami Ghoche

Chief Executive Officer