Case Study: Assort Health transforms 24/7 patient support with Cartesia voice AI

Assort Health transforms 24/7 patient support with Cartesia's voice AI

Assort Health, a provider of tailored voice AI solutions for healthcare practices, faced significant operational challenges including severe staffing shortages, escalating costs, and frustrating patient hold times. Their existing solution needed to navigate complex, practice-specific scheduling rules while handling thousands of calls with low latency, high accuracy, and full regulatory compliance. To address this, they partnered with vendor Cartesia, leveraging its voice AI technology.

By implementing Cartesia's solution, Assort Health achieved transformative results. Cartesia provided ultra-low latency, exceptional voice clarity for phone interactions, and near-perfect accuracy in handling complex medical terminology. This enabled Assort to dramatically improve their service, resulting in a 7% increase in appointment bookings, a 63% reduction in operational costs, and an 89% decrease in customer wait time, ultimately transforming patient support for over 215,000 patients.

Assort Health

Jeffrey Liu

Founder and Co-CEO