Case Study: 11x achieves human-like, low-latency AI voice agents with Cartesia

11x partners with Cartesia to redefine the future of work

11x, a creator of AI digital workers, faced the challenge of finding a voice solution for its new AI sales agent, Julian. They needed a voice that was not only ultra-realistic and expressive to build trust with potential customers but also extremely reliable with low latency to handle real-time sales conversations. After evaluating multiple options, 11x partnered with vendor Cartesia to utilize its text-to-speech technology to meet these demanding requirements.

The solution from Cartesia provided enterprise-ready performance with ultra-low latency and superior, customizable voice quality. By integrating Cartesia's technology, 11x was able to ensure its digital workers communicate naturally, leading to enhanced customer engagement, trust, and revenue generation at scale. The vendor's state space models (SSMs) delivered industry-leading response times under 100ms, which was critical for keeping prospects engaged and reducing dropped calls.

11x

Keith Fearon

Head of Product & Growth