Case Study: Thursday Boot Company triples returns processing efficiency with Cart.com and Two Boxes

Thursday Boot Company triples warehouse efficiency with Cart.com

Thursday Boot Company, a direct-to-consumer footwear brand, faced operational slowdowns and inefficiencies due to a highly manual and inconsistent returns process across its multiple sales channels. This created bottlenecks, increased costs, and left resale-ready inventory idle. To address this, they worked with their existing fulfillment vendor, Cart.com, which brought in its partner platform, Two Boxes, to optimize reverse logistics.

Cart.com and Two Boxes implemented a tech-driven returns process that provided detailed visibility and standardized workflows. The solution enabled warehouse staff to quickly scan, grade, and process returned items. This resulted in a tripling of warehouse efficiency, with 96% of returned inventory being successfully returned to stock and 100% of returns being processed within 24 hours, significantly reducing related customer service tickets and recovering more revenue.

Thursday Boot Company