Case Study: Northern Arizona Healthcare achieves green quality benchmark with Carta Healthcare

Northern Arizona Healthcare turns CathPCI benchmark Green with Carta Healthcare after 98%+ abstraction accuracy

Northern Arizona Healthcare (NAH) faced a critical data quality challenge in Q3 2023, as their performance benchmark for a key quality metric was classified as "yellow." This was due to a significant volume of missing data fields in the CathPCI Registry, stemming from insufficient physician documentation in the Electronic Medical Record. To address this, NAH partnered with Carta Healthcare for clinical abstraction services.

Carta Healthcare implemented a rigorous data quality methodology, conducting frequent inter-rater reliability assessments and providing weekly reports on progress and missing data. Through collaboration, they drove improvements in physician documentation and implemented a new PCI protocol letter. As a direct result of this partnership, NAH's benchmark status completely recovered, shifting from "yellow" in Q3 2023 to consistently achieving "green" status by Q2 2024.

Northern Arizona Healthcare