Case Study: JA Frate cuts admin time and improves customer service with Carrier Logistics FACTS

JA Frate cuts new customer onboarding time in half with Carrier Logistics

JA Frate, Inc., a full-service transportation provider, faced inefficiencies from using separate software systems for its asset-based and brokerage businesses, which required duplication of effort and hampered growth. To reduce administrative time and improve customer service, they turned to vendor Carrier Logistics Inc (CLI) for an integrated solution using the FACTS freight management software.

By implementing CLI's FACTS software, JA Frate unified its operations onto a single platform. The results included cutting the time to onboard new customers in half and saving multiple hours of administrative labor each night through paperless processes. The vendor's solution also provided customers with a single web portal for all their shipping needs, improving efficiency and customer satisfaction.

JA Frate, Inc