Case Study: Santa Rosa County Tax Collector improves taxpayer service and cuts costs with Carousel Industries and Polycom video kiosks

Florida’s Santa Rosa County Tax Collector Installs Remote Video Technology to Better Serve Taxpayers, Cut Department Costs

Santa Rosa County Tax Collector, a government organization with four locations across Florida, was struggling with frustrated taxpayers, long wait times, and inefficient branch staffing. When one office became busy, employees had to drive between branches to help, wasting time and overtime budget. Working with Carousel Industries, the county looked for an all-in-one remote assistance approach centered on Polycom video conferencing kiosks.

Carousel Industries implemented Polycom video kiosks that let taxpayers choose a transaction and connect instantly to a live clerk for face-to-face help when needed. This improved service during peak periods, increased efficiency, reduced personnel costs and travel-related waste, and helped enhance the county’s reputation with residents. The solution also created a technology backbone for adding more capabilities over time.

Santa Rosa County Tax Collector

Bryan Hathaway

Director Of Technology And Public Information