Case Study: Rihm Family Companies modernizes customer experience with Carousel Digital Signage

Rihm Family Companies - Customer Case Study

Rihm Family Companies, a family-owned operator of Kenworth truck dealerships, sought to modernize the customer experience and enhance its brand value with digital communications. The company initially used an on-premise system from vendor Carousel Digital Signage but wanted a more flexible and scalable solution to manage content across its multiple locations.

Carousel Digital Signage implemented its Carousel Cloud software, which provided a centralized, cloud-based platform. This solution allowed Rihm to easily create, schedule, and target specific content—such as welcome messages, promotions, and local information—to different screens and departments. The results included a more modern and engaging customer experience, increased operational efficiency through automation, and the ability to seamlessly scale the digital signage network to additional dealerships.

Rihm Family Companies

Kristin Oftedahl

Marketing Communications Manager