Case Study: LUMA improves customer communication and critical service access with Carimus

LUMA serves 850,000 users with Carimus

LUMA was created to build a world-class power grid for Puerto Rico, but faced the challenge of public distrust and the immense task of communicating critical service information effectively. To improve digital communication and operational transparency, they partnered with the vendor Carimus for services including brand modernization, corporate communications, and application development.

Carimus developed a comprehensive communications strategy and a suite of digital platforms for LUMA. This included the MiLUMA mobile app, which over 850,000 users rely on to pay bills and report outages, and a new website to serve as a community bridge. The solutions provided by Carimus significantly improved access to critical service information for customers and stakeholders.

LUMA