Case Study: Universal Shipping, Inc. expands customer visibility and shipment management with CargoSmart’s e-Solutions

Universal Shipping, Inc. Expands Online Capabilities for Its Customers with CargoSmart’s e-Solutions

Universal Shipping, Inc. (USI), a Pomona, California-based NVOCC, freight forwarder, and 3PL distribution company, needed a fast, seamless way to support its rapid growth with better shipment management and online tools for customers. After evaluating cargo tracking, purchase order management, and operational platforms for two years, USI selected CargoSmart’s private label solution.

CargoSmart implemented a branded shipment management platform that let USI’s customers track cargo, view shipment details, monitor exceptions, and receive alerts, while also helping USI manage bookings, shipping instructions, and compliance filings in one system. USI deployed the solution in less than three months across nine offices in the U.S. and Asia, improving customer visibility, automating processes, and increasing internal efficiency and communication.

Universal Shipping, Inc.

Jacob Bech-Hansen

Vice President