Case Study: Solutia saves time and improves customer service with CargoSmart shipment monitoring

Solutia - Customer Case Study

Solutia, a global manufacturer and distributor of performance films, specialty chemicals, and nylon products, needed a faster way to identify changes to its hot shipment plans and decide whether alternate arrangements were needed to keep deliveries on time. To improve visibility and responsiveness, Solutia turned to CargoSmart’s shipment monitoring tools, including Cargo Tracking, Shipment Detail, Milestone Notifications, and Shipment Exception Alerts.

With CargoSmart, Solutia receives e-mail alerts about vessel, routing, and ETA changes as they happen, and uses Shipment Coverage to tailor visibility by team role. This has saved time by reducing manual tracking and phone follow-ups, while helping Solutia notify customers sooner and work on alternate plans to improve service and shipment performance.

Solutia

Gary Greenhill

Strategic Sourcing Manager