Case Study: Shanghai Pan-International Freight Forwarders boosts customer satisfaction with CargoSmart Private Label Sailing Schedules

Pan-International Increases Competitiveness with CargoSmart’s Private Label Sailing Schedules

Shanghai Pan-International Freight Forwarders Ltd, a Class-A freight forwarder headquartered in Shanghai with a global branch and agent network, needed a better way to manage sailing schedules and improve customer service. Before working with CargoSmart, the company spent significant time gathering schedule data from emails and carrier websites, while customers expected highly accurate schedules and could not tolerate even small deviations.

CargoSmart’s Private Label Sailing Schedules gave Shanghai Pan-International a customized online schedule search that updates automatically every day. With CargoSmart, the company improved the accuracy and completeness of schedule data, expanded its sales channels with an always-available online service catalog, and increased customer satisfaction through a centralized platform with timely schedules.

Shanghai Pan-International Freight Forwarders Ltd

Ray Lei

General Manager