Case Study: Orient Star Group enhances schedule services and operational efficiency with CargoSmart’s Private Label Sailing Schedules

Orient Star Enhances Services and Improves Operational Efficiency with CargoSmart’s Private Label Sailing Schedules Solution

Orient Star Group, a Hong Kong-based logistics service provider with 20 offices across Asia, needed a better way to compile and update sailing schedules for more than 20 ocean carriers. Its manual process of calling carriers and checking separate websites was time-consuming, inconsistent, and made it harder to provide high-quality online schedule data to customers. CargoSmart’s Private Label Sailing Schedules solution was introduced to help improve service quality and operational efficiency.

With CargoSmart’s Private Label Sailing Schedules, Orient Star centralized schedule data management and made more than 20 carriers’ schedules available to customers through its public website. CargoSmart’s solution was implemented in just one month and helped strengthen Orient Star’s brand image and market competitiveness, while saving the operations team one day per month on schedule updates.

Orient Star Group

Richard Chu

Director of Operations