Case Study: OfficeMax saves 15+ hours a week with CargoSmart

OfficeMax - Customer Case Study

OfficeMax, a leading office supply retailer, needed a better way to manage shipment status reporting between headquarters and its three U.S. distribution centers. The company had been spending more than 15 hours a week manually creating and updating reports and making frequent calls just to track inbound freight, limiting time for higher-value planning. CargoSmart helped OfficeMax improve shipment visibility with its Customized Reports and Relationship Manager features.

CargoSmart’s solution automated the generation and distribution of real-time shipment status reports, giving OfficeMax’s logistics team and distribution centers access to up-to-date inbound freight information. By using configurable report templates and role-based access, OfficeMax reduced manual work, improved data security, and cut call volume between HQ and DCs, saving more than 15 hours per week.

OfficeMax

Regina Cox

OPS – Import Analyst