Case Study: Canfor improves shipment visibility and efficiency with CargoSmart

Canfor - Customer Case Study

Canfor, the largest Canadian integrated forest products company, needed an e-logistics solution with real-time sailing schedules and shipment visibility to support its two major manufacturing divisions, Wood Products Marketing and Pulp & Paper Marketing. To improve shipping logistics efficiency, reduce costs, and better serve customers, Canfor turned to CargoSmart and its shipment management capabilities.

CargoSmart implemented Sailing Schedule, Internet Booking Request, User Shipment Coverage, and Cargo Tracking to give Canfor real-time visibility across its shipping process. The solution reduced calls to carrier customer support, streamlined shipment information for different user groups, and improved security by limiting access to relevant shipments; while no hard metrics were provided, Canfor reported that CargoSmart’s visibility was “astounding” and expected time savings as the rollout expanded.

Canfor

Rosanna Lam

Marine Transportation Manager