Case Study: The Apex Group enhances customer sailing schedule services with CargoSmart Private Label Sailing Schedule

Apex Enhances Its Online Services for Customers with CargoSmart Private Label Sailing Schedule

The Apex Group, a South San Francisco-based NVOCC, needed a faster, more reliable way to manage frequently changing ocean sailing schedules for its customers. CargoSmart helped address this challenge with its Private Label Sailing Schedule, replacing Apex’s manual Excel-based updates and enabling more timely schedule information on Apex’s public website.

With CargoSmart’s Private Label Sailing Schedule, Apex added interactive, multi-carrier schedule search, automatic schedule updates, and download/print options directly on its branded site. The solution was implemented in less than a month and helped Apex improve customer service while saving 20 days per year by automating schedule updates.

The Apex Group

Kevin Bulger

Vice President of Operations