Case Study: Lydall boosts global sales team efficiency with Cargas and Microsoft Dynamics 365 CRM

Lydall boosts efficiency for 65 users worldwide with Cargas

Lydall, Inc., a global manufacturer of specialty engineered products, faced challenges with its outdated, premise-based CRM system as it expanded worldwide. The system lacked mobile access and global scalability, hindering collaboration across its sales and engineering teams. To address this, Lydall partnered with Cargas to implement a modern CRM solution.

Cargas deployed Microsoft Dynamics 365 CRM with Sales and Project Service Automation modules. This cloud-based solution provided Lydall's team with mobile, anytime access to data, seamless integration with other systems, and enhanced tools for tracking leads and opportunities. The vendor, Cargas, enabled streamlined workflows and better business insight, positioning Lydall for continued global growth with improved efficiency and collaboration.

Lydall