Case Study: Flagger Force achieves streamlined lead intake and reduced admin time with Cargas (Microsoft Dynamics CRM)

Controlling Traffic With Flagger Force And CRM

Flagger Force, based in Hummelstown, PA, provides professional traffic control services across several states and experienced rapid growth that exposed outdated administrative processes for handling incoming leads. To streamline lead intake, quoting and client tracking without adding staff, Flagger Force chose Microsoft Dynamics CRM and selected Cargas to implement and tailor the solution.

Cargas implemented Dynamics CRM with standardized intake forms and customized workflows (with consultant Dave Packard), which reduced time spent on data entry and correspondence, improved consistency and speed of lead information capture, and freed the business development team to spend more time on customer-facing, revenue-generating activities. Flagger Force cites measurable time savings, local support and competitive pricing from Cargas and recommends them as a solutions provider.

Flagger Force

Austin Moran

Account Manager