Case Study: Reach Healthcare Services achieves faster clinical documentation and billing turnaround with CareVoyant

Reach Healthcare Services - Customer Case Study

Reach Healthcare Services, a Houston-based Medicare/Medicaid certified home care agency serving pediatric and geriatric patients across multiple lines of business, needed a way to manage diverse services, ensure authorizations and regulatory compliance, and speed clinical documentation and billing. To address these challenges they deployed CareVoyant’s clinical and point-of-care software to consolidate multiple programs under a single patient record and support electronic medical records, scheduling, billing and authorization workflows.

CareVoyant was implemented across intake/admission, scheduling, point-of-care documentation, and billing, with customizable assessments and an outpatient scheduler for therapy services. The result: clinical note turnaround improved from an average of seven days to just a few hours, enabling faster claims submission and remittance posting, better documentation accuracy and intervention tracking, ensured billing only for authorized services, and overall greater operational efficiency and compliance for Reach Healthcare Services.

Reach Healthcare Services

David Gerke

Chief Information Officer