Case Study: NY Independent Living Center maximizes revenue with CareTime

NY Independent Living Center - Customer Case Study

A New York-based independent living center was struggling to manage its increasingly complex and high-volume manual billing process for over 12 different payers. The outdated, paper-based system was prone to human error and became overwhelming as the agency grew, creating a need for an electronic solution to ensure compliance with new EVV regulations. They turned to CareTime for its electronic billing and revenue cycle management service.

CareTime implemented its integrated home care management and revenue cycle management (RCM) platform, which streamlined billing data collection and reporting. This allowed the agency to reduce its internal billing and accounting teams by eliminating manual processes and reallocating resources. The solution from CareTime provided the agency with more accessible information and the relief of no longer having to manage the complex billing internally.