Case Study: Forever Family Home Care recovers $30,000+ in backlogged payments with CareTime

Forever Family Home Care - Customer Case Study

Forever Family Home Care, a new home care agency in Indiana, faced a severe billing crisis after the rollout of the state's new Medicaid structure, which left them with over $30,000 in backlogged payments and denied claims. Founder Candice Coleman needed more than just software; she required hands-on support to navigate the complex transition and manage her caregivers effectively.

By implementing CareTime, the agency gained a partner that provided one-on-one billing assistance and an easy-to-use caregiver app. The CareTime team worked directly with them to resolve the claim denials, recover the delayed revenue, and build confidence in their billing workflows. This expert guidance provided operational peace of mind, allowing Forever Family Home Care to focus on scaling its business.

Forever Family Home Care

Candice Coleman

Forever Family Home Care