Case Study: Plum Dental streamlines multi-location operations and boosts collections with CareStack

Plum Dental - Customer Case Study

Plum Dental, a multi-location dental partnership organization with 30+ offices across Rhode Island and Connecticut, was outgrowing its legacy Dentrix practice management system. As the group expanded, it struggled with local servers, limited cross-office visibility, inefficient workflows, and added security and compliance concerns, making it difficult to scale and manage operations centrally.

CareStack provided Plum Dental with an all-in-one, cloud-based dental practice management platform that replaced on-premise server maintenance and unified scheduling, billing, reporting, and patient communication across locations. With CareStack’s implementation support, training, and centralized workflows, Plum Dental reduced accounts receivable days by 40% (from 20 to 12), brought broken appointment rates below 10% and as low as 2% at some sites, and created a single billing team to improve collections and revenue tracking.

Plum Dental

Dan Katz

CEO