Case Study: Northwest Dental Group saves $33,000 per quarter with CareStack CSPay

How Northwest Dental Group saves $33,000 per quarter with CSPay

Northwest Dental Group, a four-location dental practice in Rochester, Minnesota, was seeing more than 83% of its transactions paid by credit card, which drove up merchant processing costs. Already using CareStack’s cloud-based practice management platform, the team needed a better way to reduce fees and support a planned in-house membership program.

CareStack introduced CSPay, its integrated payments solution, giving Northwest Dental Group lower transaction fees, secure stored payment credentials, and streamlined workflows for refunds and reconciliation. The switch saved the practice $33,000 in the first quarter and about $10,000 annually in staff time, while also helping them enroll more than 300 patients in membership plans and improve the patient payment experience.

Northwest Dental Group

DeDee Tibben

Practice Manager