Case Study: University of Michigan Health-West boosts cash flow and community access with CarePayment

University of Michigan Health-West generates $8.7M in net cash with CarePayment

University of Michigan Health-West sought to differentiate itself in a competitive market and establish a stable funding base for expansion. They also needed to help community members who wanted to pay their bills but required more flexible options. To address this, they partnered with CarePayment to implement its patient financing solution.

The CarePayment solution included offering patients an interest-free payment plan option for up to 48 months, alongside traditional charity care and discounts. This approach generated $8.7 million in net cash and served 31,100 patients in 2019, providing a significant financial boost that supported the health system's community wellness programs and reinvestment activities.

University of Michigan Health-West