Case Study: North Kansas City Hospital achieves $7.6M in net cash with CarePayment

North Kansas City Hospital collects $7.6M in one year with CarePayment

North Kansas City Hospital, a 451-bed nonprofit, faced challenges collecting on long-term, high-dollar patient accounts. Their in-house management of accounts receivable and insufficient payment plans created difficulty for both the hospital and its patients. To address this, they partnered with the vendor CarePayment.

The CarePayment solution introduced a 0.00% interest patient financing program, making NKCH the first hospital in Kansas City to offer such an option. This provided patients with 6 to 36-month payment plans. The partnership generated significant results for the hospital, including $7.6 million in net cash collected in one year, over 14,800 patients touched by the program annually, and a default rate of less than 7% on engaged accounts.

North Kansas City Hospital