Case Study: WESTLiving achieves 80% family engagement and greater peace of mind with Caremerge

WESTLiving - Customer Case Study

WESTLiving’s The Commons at Union Ranch, a memory care community, wanted to give families peace of mind and improve trust and satisfaction by proactively sharing more positive, real‑time updates. Families—many geographically distant—were anxious and missed daily moments, and the community needed a secure, HIPAA‑compliant way to communicate without overburdening staff.

They implemented Caremerge’s Family Engagement app so caregivers can effortlessly share photos and messages with relatives. With 80% family adoption, communication increased, anxiety and guilt dropped, and family trust and satisfaction rose as loved ones saw residents active and social—benefiting families, staff, and resident wellbeing.

WESTLiving

Barbara Moniz

Activities Coordinator for MCD