Case Study: Union Ranch boosts family engagement and simplifies activity tracking with Caremerge

Union Ranch - Customer Case Study

The Commons at Union Ranch’s Memory Care team, led by Activities Coordinator Barbara Moniz, faced two core challenges: keeping residents active and social rather than sedentary, and keeping often out-of-state families informed and reassured. With staff working away from desks and families worried about quality of life, the community needed a simple, mobile way to document activities, track attendance, and communicate in real time.

Implementing the Caremerge tablet-based platform solved both problems: staff track attendance and charting digitally, send group messages and photos, and enroll families in a shared Family App. The result was more than 80% family adoption, faster manager access to reports, reduced family guilt and worry, clearer proof of resident engagement, and a smoother workflow for staff—improving family satisfaction and resident-centered care.

Union Ranch