Case Study: Taylor Internal Medicine achieves 300+ patient enrollments in under 90 days and stronger patient engagement with Caremerge

Taylor Internal Medicine - Customer Case Study

Taylor Internal Medicine Practice faced the common challenge of managing a growing population of patients with multiple chronic conditions and needed a scalable, patient-centered way to deliver non–face-to-face care coordination under CPT 99490. Wanting a partner aligned with their emphasis on open communication, the practice selected Caremerge to help launch a chronic care management program and quickly enroll a large number of patients.

Using Caremerge’s easy-to-use platform and customized care plans, medical assistant Shalonda Jones led brief training and outreach, enrolling more than 300 patients in under 90 days. The program increased patient engagement and trust, improved self-management (for example, better glucose monitoring among diabetics), involved family caregivers, supported medication and behavior changes, and required only a few hours of staff training.

Taylor Internal Medicine

Shalonda Jones

Medical Assistant