Case Study: Royal Oaks transforms senior living communication with Caremerge

Royal Oaks cuts communication silos and saves staff time with Caremerge

Royal Oaks, a retirement community, faced significant communication challenges between staff, residents, and their families. Sporadic phone calls, email tag, and misplaced paperwork hindered care and caused family members frustration and worry. To address this, they implemented the Caremerge communication platform.

Caremerge's solution provided an integrated suite of tools including electronic health records (EHR), electronic medication administration records (eMAR), and a Family Engagement solution. This enabled real-time, HIPAA-compliant information sharing with families and streamlined clinical workflows for staff. The results were transformative: communication became the community's biggest asset. Staff saved significant time previously spent on administrative tasks, allowing them to focus more on resident care, while families gained peace of mind through constant updates and transparency.

Royal Oaks