Case Study: Royal Oaks achieves greater family engagement and peace of mind with Caremerge

Royal Oaks - Customer Case Study

Royal Oaks, a senior living community, struggled to keep families accurately informed about residents’ daily lives—especially for residents with dementia whose short‑term memory led loved ones to believe they spent long periods alone. That lack of visibility drove frequent evening calls, family worry, and a heavy burden of callbacks for staff.

By implementing Caremerge’s HIPAA‑compliant Family App, Royal Oaks gave families a real‑time “bird’s‑eye view” of activities, reducing phone traffic and increasing trust and satisfaction. The app proved easy to adopt—even for staff who weren’t tech savvy—saving time on attendance and calendar management while strengthening family engagement and peace of mind.

Royal Oaks

Dina Capek

Director Health Services