Case Study: Lee Health expands virtual care and telehealth access with Caregility

Lee Health Expands Virtual Care Platform to Respond to COVID-19

Lee Health, a major not-for-profit health system in Florida, faced significant challenges in rapidly scaling its virtual care capabilities to respond to the COVID-19 pandemic. The health system needed a secure, scalable, and EHR-integrated telehealth platform to ensure staff safety through daily health screenings, manage a surge in patient demand for virtual visits, and overcome hospital access restrictions for patients and their families. To address these hurdles, Lee Health partnered with vendor Caregility.

Caregility implemented its UHE virtual care communications platform, enabling Lee Health to quickly launch new telehealth programs. The solution supported daily employee health screenings and scaled to handle 1,000 virtual patient visits per day within a week of rollout. It also innovated care delivery by using mobile apps to connect NICU parents with their newborns and to safely triage patients in the emergency department. The measurable impact was substantial, with Caregility helping

Lee Health

Jonathan Witenko

Senior Business Systems Analyst - Project Manager