Case Study: Lee Health improves patient observation and boosts ROI with Caregility virtual patient monitoring

Lee Health - Customer Case Study

Lee Health, a health system in Florida, faced clinical workforce shortages that made it difficult to safely observe at-risk patients, leading to elevated fall scores and overstretched care teams. To address this, they partnered with Caregility to implement a new solution using the iObserver tele-sitting application and telehealth endpoint solutions.

Caregility's technology enabled Lee Health to create a virtual patient observation program, replacing in-person sitters with a centralized team of virtual safety technicians. This innovation improved observer-to-patient ratios from 1:4 to 1:6 and generated a substantial return on investment, with an expected annual net of over $1.7 million. The program also expanded patient safety coverage across all of the health system's acute care and emergency departments.

Lee Health

Kimberly Gault

Business Systems Analyst