Case Study: Central Maine Healthcare improves bedside support with Caregility virtual nursing

Central Maine Healthcare - Customer Case Study

Central Maine Healthcare faced a nursing shortage and a high proportion of novice nurses, which created a need for more experienced support at the bedside to ensure quality patient care. To address this challenge, they partnered with Caregility to implement a virtual nursing program.

The solution from Caregility involved deploying virtual nurses to assist with key workflows, including conducting admission and medical histories, discharge teaching, and patient education. This provided crucial support to less experienced bedside nurses, allowing them to focus on patient relationships and assessments. The program, implemented with a careful change management strategy, was noted to be more cost-effective than purchased labor. Central Maine Healthcare is measuring success through nurse surveys, tracking productivity via their Cerner system, and monitoring quality metrics and prevented clinical events.

Central Maine Healthcare

Kris Chaisson

Chief Nursing Officer