Case Study: Handyman Connection achieves a 75% reduction in one-year turnover and nearly 50% more applicants with CareerPlug

Handyman Connection - Customer Case Study

Handyman Connection, founded in 1991, is a North American home repair franchise with over 60 locations whose franchisees rely on skilled craftsmen to serve customers. Rapid growth exposed inconsistent, classifieds-based hiring across franchisees, leaving many open roles unfilled, causing lost business and income and highlighting the need for a standardized recruiting process.

CareerPlug’s applicant tracking system provided a customizable, easy-to-use workflow with job syndication, paperless onboarding, automated communications, and trade-specific assessments to evaluate candidates’ plumbing, electrical and carpentry skills. The solution drove nearly a 50% increase in applicants, reduced one-year turnover by almost 75%, and saved franchisees significant time and money.

Handyman Connection

Joe Cox

Owner & General Manager