Case Study: Premier Dermatology achieves 97% first-pass resolution and faster payments with CareCloud

Transforming Practice Profitability for Award-Winning Dermatology Practice

Premier Dermatology is an award‑winning dermatology practice in Silicon Valley with two locations, five providers and seven staff. Despite strong patient demand, mismanaged billing by a third‑party created tens of thousands in outstanding collections, poor copay capture, duplicated calendars and disconnected systems that drove administrative overhead and reduced profitability.

The practice moved to CareCloud’s Concierge RCM and central practice management, hired an experienced office manager, implemented daily electronic claims and began using built‑in analytics. Results included a first‑pass resolution rate up to 97% (from 84%), service‑to‑payment time cut by 15 days (from 28 to 13), days in A/R reduced to 21 (from 47), claims paid in 7–10 days, improved up‑front copay collection and measurable revenue growth.

Premier Dermatology

Marie Jhin

Office Manager