Case Study: Alpha Dermatology achieves admin-free, high-volume efficiency (150+ patients/day, 96% RCM resolution) with CareCloud Concierge RCM

Streamline Management of a High-Volume Practice

Alpha Dermatology is a comprehensive dermatology practice in Pennsylvania (2 providers, 3 locations, 15 staff) offering medical, surgical and cosmetic services. The practice needed a reliable, cost‑effective revenue cycle management (RCM) solution that would eliminate the need for an in‑house office administrator while supporting a very high patient volume and keeping patient wait times low.

By adopting CareCloud Central PM with Concierge RCM and integrated apps (Zocdoc, Talksoft, QueueDr), Alpha Dermatology outsourced administration and streamlined scheduling and billing. The practice now sees 150+ patients per day (about 15,000/year) with wait times under 10 minutes, increased first‑pass resolution rate to 96% (from 80%), and improved revenue realization by 8 percentage points (from 88%), allowing reinvestment in staff and scalable growth.

Alpha Dermatology

Daniel Shrager

Board Certified Dermatologist