Case Study: US Physiatry achieves 96% first-pass resolution and 127% patient growth with CareCloud

Physician Group Leverages Platform to Scale Growth

US Physiatry is the largest and fastest‑growing group of physiatrists in the U.S., with 97 providers covering 300 inpatient locations and two clinics. Rapid geographic expansion exposed an antiquated, paper‑based billing workflow and in‑house billing inefficiencies that delayed claims (17 days to bill) and produced a days‑sales‑outstanding (DSO) of 122 days and high overhead.

By adopting CareCloud’s Charts EHR and Concierge RCM to digitize clinical and financial workflows, US Physiatry streamlined claims processing and remittance management. The change delivered a 96% first‑pass resolution rate (up from 70%), reduced DSO to 29 days (down 93 days), supported a 127% increase in new patient volume, and improved net reimbursement per wRVU, enabling scalable growth.

US Physiatry

Tanner Hynes

VP of Operations