Case Study: Island Endoscopy achieves 99% revenue realization and a 23-day A/R reduction with CareCloud Concierge RCM

Physician Group Gains Visibility and Control Over Financial Performance

Island Endoscopy Center, a Long Island ambulatory surgery and gastroenterology practice with 19 providers across two locations, faced limited visibility into financial performance under its legacy PM and an outsourced billing partner. Billing codes were manually transcribed from the EHR, reporting was inaccessible, and leadership couldn’t track collections, denials, or staffing efficiency.

By switching to CareCloud’s Concierge RCM, the practice automated code capture, gained intuitive analytics, and applied automated billing rules plus RCM expert follow‑up to scrub claims. The result: a 99% revenue realization rate, a 23‑day reduction in Days in A/R (from 43 days), and a 93% first‑pass resolution rate (up 28%), with cleaner bills and greater operational transparency.