Case Study: Rosemead Eye Center achieves 98%+ collections and 60% patient growth with CareCloud

New Practice Takes Off With 21st Century Software and Service That Saves Time and Money

Rosemead Eye Center, founded by Dr. Elson Lai in 2014, is a single‑provider ophthalmology practice in Rosemead, CA. Dr. Lai’s challenge was finding a modern, cloud‑based practice management system that worked on Macs and mobile devices and a cost‑effective way to handle revenue cycle management without hiring in‑house billing staff.

He implemented CareCloud Central (PM) paired with CareCloud Concierge (RCM), gaining an intuitive interface, ZocDoc integration, a dedicated client manager and full‑service billing. The practice now submits claims same day, maintains collections above 98%, receives detailed monthly business reviews, and has grown patient volume by 60%, enabling expansion of clinical staff.

Rosemead Eye Center

Elson Lai

Owner/Ophthalmologist