Case Study: Redirect Health achieves 49 hours/month time savings and doubles online reviews to 4.5 stars with CareCloud

Medical Group Leverages Open Platform to Introduce Innovative Healthcare Model

Redirect Health is a multi-specialty medical group on a mission to make affordable, employer-sponsored healthcare broadly accessible. Growing to 30 providers across five locations with plans to franchise, the organization found its server-based EHR unmaintained and ill-suited for rapid scaling, and struggled with consistently low online ratings despite multiple attempts to improve them.

By moving to CareCloud’s open, cloud-based platform and integrating NextPatient’s SMS-driven reputation management (plus CareCloud Charts and Concierge RCM), Redirect Health automated patient feedback and streamlined workflows. The change saved about 49 hours of office time per month, doubled online reviews in 90 days and raised average ratings to 4.5 stars, while providing a scalable, API-driven foundation for future growth.

Redirect Health

David Berg

CEO and Chairman of the Board