Case Study: Ohio Valley Physicians achieves 197% growth in monthly encounters and a 55% improvement in net collection rate with CareCloud

Integrated Platform Triples Growth for Large Physician Group

Ohio Valley Physicians is a multi-state primary care and behavioral health group with 70 providers, 150 staff and 18 locations serving communities in West Virginia, Ohio and Kentucky. Their legacy EHR suffered downtime and security problems, required 90% of encounters to be charted on paper and scanned, and offered no transparent billing or performance insights—hindering growth and operational efficiency.

OVP implemented CareCloud’s integrated platform (Charts EHR, Breeze PXM and Concierge RCM) to standardize workflows, enable mobile intake, improve charting and deliver real-time reporting and RCM support. The results: monthly encounters grew 197% (now ~16,000), net collection rate improved 55% in one year, charting became 25% faster, and documentation time fell by about 25% while quality increased.

Ohio Valley Physicians

Paul Cowsar

Chief Operations Officer