Case Study: Doctors on Call Maui achieves 122% total billing growth with CareCloud

Integrated Platform Supports Rapid Growth of Urgent Care Practice

Doctors on Call Maui is an urgent care practice serving more than 30,000 patients a year across two clinics and five virtual pharmacy locations, with about 60% of visits from one-time tourists. The group faced inefficient paper-based charting, a practice management workflow that couldn’t keep up with high patient volume, and complex billing for many out-of-state patients, which undermined financial performance.

Implementing CareCloud’s integrated platform (Charts EHR, Concierge RCM, Breeze PXM) introduced intuitive clinical workflows, real-time claims and eligibility tools, and centralized analytics to support remote billers and streamline operations. As a result, days in A/R fell from about 23 to 8.5, total billing increased 122%, charting encounters became ~15 minutes faster, and the practice is positioned to open a third clinic.

Doctors on Call Maui

Paige Williams

Managing Director