Case Study: The Foot Group (podiatry practice) achieves 96% revenue realization and 5 hours/week time savings with CareCloud

Integrated Platform Brings Efficiency to Specialty Practice

The Foot Group is a family-run podiatry practice in Connecticut with two providers and two locations that struggled with practice management and billing systems not built for podiatry. Rapid changes in coding and value-based care (ICD‑10, MIPS) exposed a slow, inflexible PM/EHR and ineffective outsourced billing partners, causing errors, claims follow-up failures and wasted staff time.

Switching to CareCloud’s integrated platform (Charts EHR, Central PM, Concierge RCM and Breeze) gave the practice specialty-specific workflows, a dedicated account manager, automated patient intake/reminders and a personalized MIPS action plan. The results: roughly 5 hours saved per week on documentation (about 1 hour/day), a revenue realization rate and FPRR both at ~96% (FPRR up from 75%), a first-pass no-response rate of 0.2%, and an 18% reduction in patient no-shows.

The Foot Group

Karla Scanlon

Partner