Case Study: CORE Orthopaedic Medical Center achieves 28% monthly cash flow increase and 40% reduction in total A/R with CareCloud Concierge

How modern technology helped a multi-location orthopedic group boost financial results and reporting

CORE Orthopaedic Medical Center is a three‑location orthopedic group in the San Diego area (15 providers, ~50 staff) that struggled with an outdated PM‑EHR and a local billing service. Manual charge entry, lost batches, poor denial follow‑up and minimal reporting created inefficient workflows, low transparency and suboptimal financial performance.

CORE implemented CareCloud Concierge, a cloud‑based, integrated PM‑EHR and revenue cycle solution with automated eligibility checks, billing rules (CollectiveIQ), EFT/ERA and robust analytics. The practice saw cash flow rise 28% per month, total A/R fall 40%, A/R >120 days drop 11 percentage points to 24%, days in A/R drop by 16, first‑pass resolution reach 91% and net collection rate 95%, while costs fell to roughly one‑third of prior levels and clinical/billing workflows became much smoother.

CORE Orthopaedic Medical Center

Leona Mathews

Practice Administrator